Acumatica Review

Jacquelyn Bulao
Jacquelyn Bulao

Updated · Oct 12, 2022

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There are countless Acumatica reviews out there, but most fail to emphasize what makes this enterprise resource planning software so unique. We’ll show you what it is capable of and whether it’s worth your consideration.


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Best for: Companies looking for an ERP with no per-seat pricing

Strengths Multiple deployments
Strengths Supports customization
Strengths Doesn’t charge per user
Strengths Lifetime licensing available
Weaknesses Unclear pricing policy
Weaknesses Lacks some popular integrations
Weaknesses Few domain-specific product editions

What Is Acumatica?

Acumatica is a scalable cloud ERP (enterprise resource planning) solution. This software serves as a universal platform designed to unify the information within your organization.

Its collaboration tools can centralize data storage, which will positively impact your team’s efficiency and productivity.

The Acumatica Cloud ERP is suitable for small and medium-sized businesses. But the company highlights its usability for those operating in the distribution, manufacturing, service, retail and ecommerce, and construction industries.

Acumatica ERP has received much recognition from Red Herring, CRN, the Software and Information Industry Association, PC Mag, Gartner, and the Business Intelligence Group. In recent memory, the company has never had a shortage of positive Acumatica reviews on G2.

After 11 years in business, the Bellevue, Washington–based company was acquired by EQT Partners in June 2019. With this change, Acumatica gained the financial support to compete with bigger players, such as Oracle, SAP, and Microsoft. More than a year after the acquisition, Acumatica software is now the fastest-growing cloud ERP solution on the planet.

The organization has over 275 employees globally and boasts a customer base north of 6,000. Acumatica recorded revenue growth for five consecutive years, with the lowest increase at 72% in 2019.

Acumatica Features

This ERP is rich in functionalities. However, we couldn’t cover every single one of them in this Acumatica review. But to help you understand what this software can do, we hand-picked its key features.

Business Intelligence

Acumatica cloud ERP enables you to collect vital information from various sources and present them in reports designed for fast decision-making.

This software comes with analytical resources to keep tabs on your company’s health. It identifies causes for concern before they seriously hurt your business.

Customer Relationship Management (CRM)

Unlike other ERP solutions, Acumatica has built-in CRM functionality. It centralizes all customer records so you can access them in a single database. The Acumatica dashboards and reports give you a clear view of your data in real-time.

Financial Management

The platform gives you an overview of your company’s finances. Using Acumatica financials, you can equip your accounting department with powerful tools, such as the Acumatica General Ledger, Tax Management, and Bank Feeds. These will help automate workflows, migrate historical data, manage the financials of multiple business entities, and more.

Project Accounting

Acumatica accounting software lets you streamline quote processes, track ongoing costs, generate budget reports, handle different currencies, and ensure accurate billing.

Inventory Management

Under the Distribution Management product suite, this software lets you stay on top of your inventories in locations spread across the world.

To help reduce your costs, Acumatica makes it easy to notice low-cost vendors, keep write-offs for expired goods to a minimum, decrease rush orders, and drive down freight charges.

Warehouse Management

With Acumatica WMS (warehouse management system), you gain an all-seeing eye on your warehouses and distribution center. It enables you to monitor complex items and the inward and outward flow of merchandise within your facilities.

Order Management

This integrated system centralizes your sales activities and automates credit limit verification. It combines sales and purchase orders and facilitates electronic vendor bidding wars. This tool also creates a trail to identify the users that greenlight transactions and modify records for audit.

Service Management

With the Acumatica app, you can harness the full potential of your field service team. It shows you the right personnel for the job without fail.

Likewise, the software enables you to monitor the progress of every appointment with real-time GPS data, detailed notes, status updates, and images. You can send updates about assignment and appointment modifications via email, SMS, or push notification.

With thorough Acumatica reporting and intuitive dashboards, you can use historical data to guide your future decisions. You can set the proper metrics for assessing service performance and technician utilization to eliminate inefficiencies and boost customer satisfaction.

Manufacturing Management

Acumatica Cloud ERP addresses the unique needs of a wide variety of manufacturers. By choosing this software, you can take advantage of premier tools for issuing accurate quotes, turning estimates into bills, setting reliable delivery dates, and controlling effectivity dates.

With Acumatica MRP (material requirements planning), you can optimize inventory availability to satisfy and forecast demands. In terms of manufacturing data collection, you can make the most out of barcodes, scanners, and mobile devices to track material movement and labor transactions.

Acumatica’s Manufacturing Edition comes with customer, financial, inventory, order, warehouse, and service management components.

Construction Management

The Construction Management represents a family of tools dedicated to land developers, home builders, general contractors, and subcontractors. This platform empowers you to manage your contracts, oversee project budgets, handle change orders, ensure proper compliance, streamline payroll, and more.

Commerce Management

The specialized Acumatica ecommerce solution delivers an omnichannel experience. It lets you centralize your data from storefronts on various platforms, including Acumatica Shopify and Magento integrations. The software also has natively built connectors that can link its scalable back office system to your online stores.

If you tap into the Acumatica workflow automation, you can process orders, ship items, handle returns and exchanges, and replenish your stocks like clockwork.

It’s also possible to manage your point of sales transactions with one system. Powered by IIG, the touchscreen-compatible and mobile-friendly Acumatica app supports connectivity to barcode scanners, credit card terminals, cash registers, and receipt printers.

Acumatica Cloud xRP Platform

Acumatica provides a universal technology platform for app development. As an architectural framework, Acumatica xRP’s familiar environment makes it easy to hire competent developers.

If you leverage the platform’s functionality, versatility, and extensibility, you can launch apps much faster, helping your company stay ahead of the curve.

Automated Backup

Acumatica creates and stores backups in different locations to prevent any data loss or downtime in the face of disaster.

Acumatica Integrations and Apps

The Acumatica Marketplace has 203 integrations. To find solutions that extend the software capabilities, you can search by category, industry, type, and Acumatica certification.

As follows are the highly-rated Acumatica integrations on the marketplace:

  • B2BGateway
  • Biz-Tech Shopify Connector
  • Biz-Tech Kit Processing Solution
  • Celigo
  • NetStock
  • NonProfitPlus
  • Phocas
  • PrintShop
  • Prophix
  • Velixo

Acumatica makes it clear that not all extensions on its marketplace have been validated. Nevertheless, it labels those it has certified. Users can validate apps too, and you’ll be able to see which ones are approved by Acumatica customers.

Despite the hundreds of app choices, the marketplace still needs to grow. Acumatica Zapier, Acumatica LinkedIn, and Acumatica Outlook integration options were noticeably absent. The closest thing to an Acumatica HubSpot integration is adopting Celigo’s integration Platform-as-a-Service.

There are Acumatica’s mobile apps for iOS and Android. Both have icons for specific functions for stress-free navigation. The user interfaces practically mirror each other but are different from the desktop version.

Ease of Use

We were excited about the prospect of mixing and matching different features. But admittedly, there was a slight worry about the difficulty of the software’s implementation.

Fortunately, we didn’t have to start from scratch. The company’s industry-specific editions gave us the luxury of having the essentials as a package and getting individual Acumatica modules as we saw fit. We also appreciated the sales team’s assistance when finalizing our plan.

As explained in numerous Acumatica reviews, the app’s deployment versatility was a real game-changer. Not only did we enjoy the choice, but we also loved knowing that we could adjust the plan when our business situation changes in the future.

Moreover, we appreciated the fact that Acumatica allows customization. Since it was built on popular development tools, we could tailor our plan to suit our organization without hiring developers.

Having previous experience dealing with ERP software can help you understand how Acumatica works. But its design is intuitive enough for new users. We didn’t face any issues while using the software.

Acumatica ERP didn’t force us to agree to scheduled upgrades. You can put off the release of the app’s latest iteration and download it at your own pace. It’s convenient when your team doesn’t have the time or energy to deal with the challenges a software update brings.

Acumatica Knowledge Base and Support

Extensive, diverse resources make up the Acumatica knowledge base. It includes community-driven support in the form of the Customer Portal and self-help options like educational blogs or tutorial videos.

The company also provides training services, hosts Acumatica webinars, and organizes events such as the Acumatica Summit and Acumatica Roadshows. Other than its social media channels, the company provides on-demand assistance to users through chat and phone.

The level of support you can get from Acumatica depends on your chosen direct support program. You have two options: Basic and Premier. In essence, the former enables you to reach the company’s support team during regular business hours, while the latter entitles you to round-the-clock assistance.

Before you sign up for anything, you can leverage the company’s customized knowledge base. This can help you determine the Acumatica modules you need and compare them to the existing ERP system you’re using.

By answering a few multiple-choice questions, Acumatica will be able to recommend you select resources that can help answer your biggest problems at the moment and gain a deeper understanding of its software.

If you’re ready to move forward, you can schedule a demo with a free consultation.

Acumatica vs NetSuite

At this point in our Acumatica review, you already have a decent understanding of the software’s strengths and weaknesses. Now, let’s see how it lives up to Oracle’s NetSuite.

Compared to Acumatica, NetSuite has a longer track record, greater longevity, and a bigger user base. As a more established ERP provider, it naturally has a richer feature set. NetSuite’s more extensive functionality allows it to offer finely-tuned packages for a wider variety of industries.

NetSuite’s performance is unbeatable. With an average uptime of 99.98% in 2020, it’s unlikely to let you down. Although Acumatica tries to minimize downtime, it generally has to disable access to its platform less than half an hour a week during its scheduled maintenance. That’s an uptime of 99.70% at most.

Despite having a reputation for being a proven ERP vendor and satisfying the needs of most organizations, NetSuite can be an expensive option if you have a big company.

Similar to Acumatica, NetSuite looks at many factors when quoting its price. But it takes the number of users into account. Your base plan with Oracle’s ERP for SMEs comes with one user login, which means that your costs add up quickly if you need more seats. In contrast, the Acumatica pricing revolves around the computing resources you consume, but user quantity is a non-factor. 

Unlike Acumatica's Private Cloud Perpertual licensing option, there is no life-time license for NetSuite. You can only buy it as a subscription, which can be restrictive and costly if you intend to commit to using the software over the long haul.

If you don’t want your sensitive company data to leave your office, NetSuite isn’t for you. It’s only available in the cloud, so on-premise and hybrid deployments are not an option. Acumatica lets you deploy its software in your private in-house hardware if you wish.

NetSuite’s development tools can be a pain to customize. Once you subscribe to it, you may find it hard to switch to a different ERP provider later on. Its inability to directly export a relational database can render migration tricky.

Acumatica Pricing

There’s no Acumatica free trial available, but the company provides a no-cost guided product tour. This viable option helps you determine whether this software is for you.

When it comes to Acumatica ERP pricing, its website doesn’t advertise anything since it calculates its quotes on a case-by-case basis. You don’t have to pay for modules that you don’t need. You can add more features as your business grows or ditch the ones you no longer require as time passes.

Nevertheless, the company tailored its software to cater to the everyday needs of businesses in specific industries. Alongside the standard product editions, there are tons of Acumatica functions that you can add to them.

  • General Business: Business process monitoring and automation, advanced financials, multiple currencies, and consolidation.
  • Distribution: Business process monitoring and automation, advanced financials, multiple currencies, consolidation, order management, and inventory control.
  • Manufacturing: Business process monitoring and automation, advanced financials, multiple currencies, consolidation, order management, inventory control, and manufacturing ERP.
  • Commerce: Business process monitoring and automation, advanced financials, multiple currencies, consolidation, order management, inventory control, and commerce integration.
  • Field Service: Business process monitoring and automation, advanced financials, multiple currencies, consolidation, order management, inventory control, and field service management.
  • Construction: Business process monitoring and automation, advanced financials, project/job cost accounting, order management, construction retainage, cost codes, and compliance.

The method of licensing is among the primary determiners of the final Acumatica cost. Since the way you want to deploy the software affects your bill, examine the following licensing options at your disposal:

  • SaaS: This is an annual subscription license with a set monthly fee. With it, the Acumatica software is hosted in a public cloud. The company itself handles the IT infrastructure and upgrades.
  • Private Cloud Subscription: Also an annual subscription license, this option gives you the freedom to choose your private cloud hosting provider of your choice. You can also pick where the app is hosted and when to apply its updates.
  • Private Cloud Perpetual: With this license, you pay a onetime fee for lifetime use of Acumatica Cloud ERP. This option lets you choose to deploy the software in a hosted private cloud or on your premise. It includes an annual maintenance fee.

Acumatica Review - Verdict

Acumatica is an emerging solution with the potential to claim a position among the world’s top ERP platforms. It may not have the most comprehensive arsenal of features yet, but it has a clear identity.

Offering varied licensing methods and supporting both cloud and on-premise deployments, it separates itself from the crowd. Its decision not to bill customers by users will inevitably turn heads.

Unusual pricing is the company’s unique selling point. We agree with statements in other Acumatica reviews: this could backfire and deter interested parties as businesses generally view unfamiliarity as risky.


What is cloud ERP?

ERP stands for enterprise resource planning. A cloud ERP system is hosted on a vendor’s virtual server. In comparison, on-premise ERP software runs on hardware present locally or within the company.

What are the benefits of cloud ERP?

Compared to on-premise ERP, cloud ERP has notable advantages. Cloud ERPs are way more flexible, allowing any authorized user in your organization to log into the system via a web browser. The costs are lower, and Cloud ERPs are easier to maintain because the vendor handles any infrastructure. On top of that, they are easier to scale, and they come with added security.

What does Acumatica mean?

Acumatica is a software company offering Acumatica Cloud ERP. The name itself is a combination of the words “accounting” and “automatics.”

What does Acumatica cost?

Acumatica calculates quotes based on three factors: the number of apps you want to use, the licensing method you prefer, and the volume of data storage and business transactions you may need. It doesn’t charge per user.

Many Acumatica reviews show that its pricing structure is very different from what other ERP software companies offer. Some SMEs may find this unorthodox pricing model confusing and intimidating. But there will always be businesses that view it as a refreshing alternative to comparatively rigidly priced platforms.


Jacquelyn Bulao

Jacquelyn Bulao

I am a natural-born connector, known for long-standing and effective business partnerships. I am fuelled by my passion for human resources and my genuine love of connecting with others. To date, my knowledge & determination to transform information into action & initiatives have contributed to my successful career. HR is something that I live and breathe, and I know the impact it has in transforming businesses; and the lives of those who work inside it.

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